Contact us
Email support@shredout.com. For a bug, tell us what happened, the level or screen, your device and the game version, and add a screenshot if you can.
Common questions
Where is my progress saved?
Today your progress is saved on your device. Your device's own backup (iCloud Backup, or Android's backup to your Google account) may copy it and bring it back when you restore or reinstall the game. If you delete the game, or clear its data, without a backup, your progress is lost.
Can I play on a new device?
Restore your device backup on the new device, then install the game.
Can I buy coins?
Not today. You earn coins and other items by playing. They have no cash value (see our Terms).
Are the other players in Lake Hop real?
No. They are simulated by the game.
Privacy choices
- In the game: Settings > Privacy has switches for Analytics and crash reports, Ad measurement and Basic statistics.
- iPhone and iPad: Settings > Privacy & Security > Tracking on your device.
- Android: you can reset or delete your advertising ID in your phone's settings.
Our Privacy Policy has the details.
Privacy requests
To get a copy of your data or have it deleted, email support@shredout.com. Settings > Privacy > Email a privacy request in the game opens that email with the IDs we need to find your data; review it and send it. If you have already deleted the game, email us anyway and tell us what you would like us to do.